Refund policy

Requesting an Exchange or Return

Please place your return or exchange request here: https://forms.gle/zfJDYK9dfXzW7Qt99

Eligibility Rules

To qualify for an exchange or return:

  • Requests must be submitted within 7 days of delivery.
  • Items must be unused, unworn, and unwashed.
  • Original tags must remain attached.
  • Items must be returned in their original packaging.
  • Proof of purchase is required.

Items showing signs of wear, use, washing, or missing tags will be rejected.

Additional conditions:

  • Each order allows one post-purchase request only.
  • Mixed requests (exchange + return in the same order) are accepted only if submitted together.

Exchanges

  • Exchanges are subject to stock availability.
  • We do not reserve items or hold exchanges pending restocks.
  • If the requested size or color is unavailable, a refund will be issued instead.

Returns & Refunds

  • Approved refunds are issued to the original payment method or as store credit, depending on the item type.
  • Processing time: 5 business days after inspection.

Sale & Promotional Items

  • Items purchased during a sale or using a discount code are exchange only.
  • Exchanges are limited to the same item in a different size or color, if available.
  • Refunds for discounted items are issued as store credit only.
  • For bundle or promotional offers, all items must be returned together — partial returns are not accepted.

Shipping Costs

  • Original shipping fees are non-refundable.
  • Return and exchange shipping costs are the customer’s responsibility.
  • Shipping costs are covered by Homebody only in cases of incorrect or defective items.

Incorrect or Defective Items

If you receive an incorrect item or a product with a manufacturing defect:

  • Contact us within 7 days of delivery.
  • We will cover all shipping costs and offer either:
    • a free exchange, or.
    • a full refund — your choice.

Important Notes

  • Packages sent without approval will not be accepted.
  • Courier companies do not handle cash refunds.
  • Opening packages upon delivery is not permitted by courier policy.

For any Return & Exchange related questions or requests, contact us on DM.

By placing an order with Homebody, you agree to this Return & Exchange Policy.